Cancellation Policy

At Mount View Hospitality, we understand that travel plans can be disrupted due to unforeseen circumstances. To make the process of canceling a booking as convenient as possible, we offer a cancellation policy that varies depending on the individual property and the length of stay. The cancellation policy for each booking is clearly stated on the booking confirmation email and can also be viewed on the property's listing page.

Please note that our cancellation policies do not cover last-minute cancellations outside of the booking terms. This means that if a guest cancels their booking outside of the designated time period, they will not be eligible for a refund.

If a guest needs to cancel a booking, they must contact us via email or phone. Until a guest receives a cancellation confirmation from us, their booking will not be canceled. We want to ensure that guests have complete peace of mind when canceling a booking with us.

Our refund policy varies depending on the individual property and the length of stay. Refunds can take up to 14 days, depending on the location of the booking and the guest's bank's processing times. We are only able to refund back to the original bank account or credit card used for the booking.

If a guest needs to change the dates of an existing booking, they must get in touch with us. We will make a change request to the property owner on the guest's behalf and inform them of the outcome. If the desired dates are not available, or the owner is unable to accommodate a date change, the guest's original booking dates and terms remain.

We hope that our cancellation policy provides clarity on our cancellation terms and procedures. We understand that travel plans can be disrupted, and we aim to make the process of canceling a booking with us as smooth and stress-free as possible. If you have any questions or require further assistance, please do not hesitate to contact us.